We do not offer refunds. Here is what we offer instead.
Fees are non-refundable once enrolment is confirmed. So we make sure you can judge the course fully — for free — before you pay anything.
Course fees are non-refundable. We do not operate a refund policy. Instead, everything you need to decide before paying is free — a live masterclass, a counselling call, the full syllabus, and a conversation with a former student. If your circumstances change after enrolling, we transfer or defer your seat at no cost rather than refund it.
1. Fees are non-refundable
Careers Ninza does not operate a refund policy. Once an enrolment is confirmed and payment is made, the fee is non-refundable in whole or in part, regardless of attendance, progress or completion.
We state this plainly rather than burying it in conditions. Please read this page before you pay.
2. Why we work this way
A confirmed enrolment commits real, non-recoverable resources: a capped seat in a live batch, contracted mentor hours, and a place in the schedule that we then stop offering to anyone else. Those costs are incurred whether or not a student attends.
Rather than price refunds into everyone’s fee, we keep fees lower and ask you to satisfy yourself before enrolling. The next clause exists precisely so you can.
3. Satisfy yourself before you pay
We would much rather you decided against a course than paid for one that does not suit you. Every one of the following is free and carries no obligation:
Attend a free live masterclass. Ninety minutes of real teaching, every week. You see the mentor, the pace and the material before spending anything.
Take a free counselling call. Fifteen minutes with an advisor who will tell you honestly if a course does not fit your goal, or if none of them do yet.
Ask for the detailed syllabus. Sent on request, module by module, with the tools and the capstone described.
Ask to speak to a former student. We will introduce you to someone from a recent batch in the same track, with no one from Careers Ninza on the call.
Ninza Kids: take the free trial class. Your child sits in on a live session before you commit.
4. What we offer instead of refunds
Where circumstances change, we protect your fee rather than return it. At no extra cost you may:
Transfer to a later batch of the same course, subject to seat availability.
Defer and rejoin any future batch of the same course within 12 months.
Rejoin free if you fall behind — as many times as you need, with no conditions and no fee.
Switch course to one of equal or lower fee, with any difference carried forward as credit.
These options mean an interrupted course is never a lost fee. Contact your programme coordinator and we will arrange it in writing.
5. Instalment plans
No-Cost EMI splits the fee into equal instalments; it does not change its non-refundable nature. Instalments already paid are not returned, and the remaining schedule stands unless you take a deferral or transfer under clause 4.
If you expect difficulty with an instalment date, tell us before it falls due. We will revise the schedule rather than penalise you — we do not charge late fees.
6. If Careers Ninza cancels
This is the one case where money moves back. If we cancel a batch outright, or postpone it indefinitely, and cannot offer you a suitable alternative batch or course, we return everything you have paid for that batch in full.
This applies regardless of how far the batch had progressed, and is initiated by us without you having to ask.
7. Duplicate and failed payments
A genuine duplicate charge, a payment-gateway error or an amount taken twice for the same enrolment is refunded in full. Email [email protected] with the transaction reference and we will remit within 10 to 14 working days of verifying it.
This is a correction of a payment error, not a refund of fees, and is the only other circumstance in which money is returned.
8. Third-party costs
Some costs are never ours to refund because they are never paid to us:
Vendor certification exam fees, paid directly to AWS, Google, Meta or similar.
Advertising spend you incur while running live campaigns during practical coursework.
Paid tool subscriptions you choose to take during a course.
9. Removal for conduct
A participant removed for a breach of conduct under our Terms of Use — harassment, sharing paid content or credentials, misrepresenting identity, or deliberately disrupting live sessions — forfeits the fee and is not eligible for a transfer or deferral.
10. Corporate and institutional agreements
Cohorts contracted through a company, college or partner organisation are governed by the cancellation terms of the signed proposal or MoU, which take precedence over this page. Those terms are negotiated before signature.
11. Questions and disputes
If you believe this policy has been applied unfairly in your case, raise it through our Grievance Redressal process. You will receive a written response with reasons, and it will be reviewed by someone other than the person who made the original decision.
Nothing on this page limits any statutory right you hold under Indian consumer law.
12. Contact
Ninza Career Solutions Pvt. Ltd., Kolkata, West Bengal, India. Email [email protected] or call +91 90888 39993, Monday to Saturday, 10am to 8pm IST.
Judge us before you pay us
Sit in on a free live masterclass, or take a free counselling call. Both cost nothing and carry no obligation.